built its reputation for planning efficient, cost effective,
Its track record includes office, library, archive, laboratory and
warehouse moves. The strength of the RIS approach has always been based
on an analytical style, integrity, objectivity, humour and commitment to
whole project success through efficiency and understanding client
priorities. Its founder still provides
an independent expert business move management consultancy, working for
and alongside client management at all levels, as well as with other
The concept of dedicated independent move management consultancy
was unknown until RIS was formed
It was the brainchild of Mike Biles.
Mike is well-known in business relocation: he has written and spoken on
it and has twice been asked to be a judge in the British Association of
Removers’ ‘Commercial Mover of the Year’ competition. Previously
in move materials handling - where he was involved in many
innovations that are still in use today - Mike identified
four things about the business move market, all of which proved to be
correct – and some might say still apply:
responsible for their organisations’ moves were busy
professionals who were always short of
time, and/or people that had never managed a major
move before and who were,
understandably, often unsure where to start.
with the move from general project managers
or professional firms
was a ‘bolt-on’
service to their core activity. It often lacked focus, experience and, sometimes, objectivity.
The business removals market was dominated by a small number of players whose service delivery was inconsistent and who, by the
nature of their service and business imperatives, were in no position
to look at “the move” as a whole event, or be objective.
evolving nature of the workplace was resulting
in more organisations on the move, whether reorganising internally
therefore filled a gap. It offered its clients time, objectivity, a lack of fear and
non-partisan knowledge of the removals market.
It concentrated on the physical transfer of working
organisations and the RIS brand remains today synonymous with quality
In addition to an enviable track record, RIS'
objectivity and style naturally challenges - not only in the interests
of specific clients but also with a view to making wider-ranging
improvements in quality and efficiency. Services have, of course,
also been continuously enriched by experience.
"We can't plan
because we don't know". RIS’ meticulous and sensitive
approach has proved, time and again, the value of investing
sufficient time in defining and planning client moves.
It's the 6 Ps..!
effectively with staff is not 'a nice to do'; it's a prerequisite
for success, and an essential part of properly managing change.
RIS has always accurately specified removal requirements before inviting
tenders. But an RIS move specification is the product of all
preceding projects. It is judged as the most thorough
obtainable – and an RIS bid process is renowned for its efficiency
When RIS began trading, there was often no way of assessing real value or quality
of removal services - and little
control over additional costs.
RIS significantly changed this, by the nature of its services
and through discussion with forward-thinking contractors.
RIS has been instrumental in developing practices that
its clients and many
contractors now consider standard practice - as well as its own
Long experience has reinforced the value of having a fully engaged team.
Once all members are on board, including contractors, work with
them; it should not be adversarial.
The experience of
so many moves, working with so many clients and contractors, coupled
with an inclination to be radical, is bound to innovate. So,
whilst "if it ain't broke don't fix it" can be perfectly true,
experience also provides the confidence to know that there will always
be new things to learn.
Every business should constantly strive for better ways of doing things
- in this case to make move projects even more efficient, even more
cost-effective and delivered to even higher standards.